Imagine that you suddenly need to know information about a health problem. You have come to our website. But what if you have a vision impairment and cannot see the text clearly? Or what if you have difficulty using a mouse properly due to some other physical disability? It is with these kinds of things in mind that we are very concerned about 'accessibility' or 'easily accessible'. Because we believe that accurate health information is something that everyone should have access to equally .
Simply put, what is accessibility?
It's very simple. Accessibility means that anyone, regardless of disability, can access, understand, and use the information on our website without any barriers.
Imagine, in a public place, there is a ramp that can be used by a wheelchair as well as a staircase. How convenient is that for someone who uses a wheelchair, a mother with a small child in a stroller, or an elderly person who has difficulty climbing stairs? The same is true for a website. Our goal is to create a website that can be used by everyone .
Our goal is to make our website a place that helps you, no matter what physical or technical difficulty you have.
How do we accomplish this goal?
This is not just a saying. We even follow internationally accepted standards for this, especially things like the Web Content Accessibility Guidelines (WCAG).
Here are some of the things we confirm:
- Visibility: There should be good contrast between the text and the background on the website. You should also be able to zoom in if you need to.
- Alternative methods: We add text ( ALT text) that describes what the image is saying to someone who cannot see an image on the website. This can then be heard through software such as a screen reader.
- Keyboard control: Someone who has difficulty using a mouse should be able to navigate the entire website using only the keys on the keyboard.
- Clarity and simplicity: We always strive to keep the language we use, menus, and links very clear and easy to understand.
We constantly test our website using various technologies to ensure that these features are working properly. We also regularly make necessary updates (u PDA tests).
| Who does website accessibility particularly help? | How to help (example) |
|---|---|
| For those with vision impairments (e.g. color blindness, low vision) | Ability to enlarge fonts, use clear colors, and support for screen reader software. |
| For those with mobility difficulties in their limbs | The ability to navigate the website using only the keyboard, without a mouse. |
| To our elderly elders | Simple, clear menus and large fonts make it easy to find information. |
| For those with temporary disabilities (e.g., broken arm, eye surgery) | Ease of using the website with one hand or through voice commands. |
| For those with slow internet connections | Making the website load faster, reducing unnecessary graphics. |
A word about PDF files
Sometimes you will see documents on our website in a file format called `PDF` (Portable Document Format). These are like the pages of a digital book. To best view the information in these documents, you will need to have special software on your computer or phone.
The most commonly used and free software for this is `Adobe Reader™`. You can easily download it from their official website. We also try to make every `PDF` file we upload as easy to read as possible for everyone.
Do you have any problems? Contact us!
With all this, sometimes you may have difficulty accessing some information on our website. Perhaps a file won't open, or a page doesn't look right. If that happens, please let us know. Your feedback is very valuable to us.
You can contact us in the following ways. When telling us about your problem, it will be easier for us to help you if you also include these things:
1. What accessibility issue are you experiencing? (e.g. "I'm having trouble reading the text on this page", "This link isn't working")
2. The address of the web page that has the problem (web page ADD ress). It would be better if you could copy the link from your browser's address bar and send it.
3. Your email address so we can contact you again.
Ways to contact us:
- By email: https://customercare.webmd.com (This link will take you to our customer service department)
- By mail: WebMD LLC, Office of Privacy 1201 Peachtree Street, NE 400 Colony Square, Suite 2100 Atlanta, GA 30361
- By phone: 800-475-6684 (this is an international call)
Your comments and suggestions are a great encouragement for us to make our website an even better place.
Take-Home Message
- Our main goal is to make the health information on our website easily accessible to anyone, regardless of disability.
- We are constantly improving the website, following international standards (such as WCAG).
- Our website can be easily used by people with various conditions such as vision impairment, mobility difficulties, and aging.
- If you encounter any problems while using the website, please do not hesitate to let us know. Your feedback is very important to us.
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