Kodi simukukhutira ndi chithandizo chomwe mumalandira kuchipatala? Tiyeni tidziwe kuti 'Ombudsman' ndi ndani!

Palibe aliyense wa ife amene amakonda kudwala. Koma tikadwala komanso kukhala ndi chisoni, thandizo lokhalo lomwe tili nalo ndi chipatala ndi dokotala. Koma nthawi zina, tikapita kuchipatala, tingamve kusasangalala komanso kukhumudwa pang'ono ndi ntchito yomwe timalandira komanso momwe timachitiridwira. Mwina dokotala sanafotokoze chilichonse bwino, kapena mawu ochokera kwa wogwira ntchito angatipweteke. Nthawi zina ngati izi, mwina munaganizapo kuti, "Mulungu wanga, ndiuze ndani izi?" Nthawi ngati zimenezi, tidzakambirana za munthu wapadera amene adzakuthandizani ndikumvetsera mavuto anu.

Kodi ndani kwenikweni amene ali 'Ombudsman'?

Mawu akuti 'Ombudsman' (otchulidwa kuti OM-buds-man) angamveke zachilendo pang'ono kwa inu. Kwenikweni ndi mawu ochokera ku Chiswidishi, omwe amatanthauza "woyimira." Kale m'zaka za m'ma 1800, dziko la Sweden linali ndi munthu wapadera amene anasankhidwa kuti aziyang'anira madandaulo okhudza boma. Ndicho chimene ankatcha 'Ombudsman'.

Pakapita nthawi, lingaliro limeneli lafalikira kwambiri. Masiku ano, osati mabungwe aboma okha, komanso makampani akuluakulu, mayunivesite, makamaka zipatala zili ndi akuluakulu otere. Mwachidule, 'Ombudsman' kuchipatala ndi munthu amene amagwira ntchito ngati mlatho pakati pa inu, wodwala, ndi oyang'anira chipatala. Ngati muli ndi vuto, madandaulo, kapena kusakhutira ndi ntchito ya chipatala, uyu ndiye munthu amene amamvetsera, amafufuza, ndikuyesera kupereka yankho.

M'zipatala zina ku Sri Lanka, udindo uwu ungatchulidwe ndi mayina ena. Mwachitsanzo:

• Woyang'anira Ubale ndi Odwala
• Woyimira Odwala
• Woyang'anira Chisamaliro cha Makasitomala

Kaya dzina lawo ndi lotani, ntchito yawo yaikulu ndi kumvetsera nkhawa zanu kuchipatala ndikukuyimirani.

Kodi mkuluyu angalumikizane ndi nkhani zamtundu wanji?

"Ndiye mungadandaule za chilichonse?" mungaganize choncho. Ndipotu, muli ndi ufulu wolankhula za chilichonse chomwe chimakhudza chithandizo chanu kapena zomwe mwakumana nazo kuchipatala. Tebulo ili pansipa likupatsani lingaliro labwino la izi.

N’chifukwa chiyani timalankhula ndi munthu wotere popanda kufunsa dokotala kapena namwino mwachindunji?

Funso ili ndi labwino kwambiri. Nthawi zambiri, mafunso ang'onoang'ono omwe tili nawo amatha kuthetsedwa pofunsa dokotala kapena namwino woyenera. Tangoganizirani, muli ndi kukayikira pang'ono m'mutu mwanu za momwe mungamwere mankhwala omwe mudapatsidwa. Mutha kufunsanso namwino nthawi yomweyo ndikumufotokozera. Imeneyo ndiyo njira yabwino komanso yachangu kwambiri.

Komabe, pali nthawi zina pamene zimakhala zovuta kuthetsa vutoli mwa kulankhulana mwachindunji.

1. Ngati simunapeze yankho lokwanira: Ngati mwafunsa funso koma simukukhutira ndi yankho lomwe mwalandira, kapena ngati mukuona kuti palibe amene akumvetsera funso lanu bwino, sitepe yotsatira ndikulankhula ndi 'Ombudsman'.

2. Mukavutika kulankhula mwachindunji: Tangoganizirani, mukumva kuti wantchito wina akukuchitirani mosiyana dala. Pa nthawi yotereyi, mungamve mantha kapena kusamasuka kulankhula ndi munthuyo mwachindunji za nkhaniyi. Mu mkhalidwe woterewu, 'Ombudsman' akhoza kulowererapo ngati chipani chosalowerera ndale.

Kodi tingamupeze bwanji 'Ombudsman' kuchipatala?

Njirayi ingagwiritsidwe ntchito ndi kusintha pang'ono mu dongosolo la chisamaliro chaumoyo ku Sri Lanka, makamaka m'zipatala zachinsinsi ndi za boma.

• Zipatala Zachinsinsi: Zipatala zambiri zazikulu zachinsinsi zimakhala ndi dipatimenti yapadera yochitira izi. Mutha kufunsa ku desiki yolandirira alendo kuchipatala komwe kuli "Ofisala Wothandizira Patient Relations" kapena "Customer Care". Nambala ya foni kapena zambiri zolumikizirana ndi mkuluyu zitha kulembedwa pamapepala omwe mumapatsidwa mukalowa kuchipatala.
• Zipatala za Boma: Zipatala za boma sizingakhale ndi 'Ombudsman' wosankhidwa nthawi zonse. Koma pali njira yoperekera madandaulo. Mutha kutsatira njira izi:

1. Choyamba, lankhulani ndi Matron/Head Namwino wa ward yomwe muli. Mavuto ambiri angathe kuthetsedwa pamlingo umenewo.

2. Ngati palibe njira yothetsera vutoli, mutha kupita ku Ofesi Yoyang'anira Chipatala ndikufotokozera momwe zinthu zilili.

3. Ngati vutolo ndi lalikulu kwambiri, madandaulo olembedwa akhoza kuperekedwa kwa Mtsogoleri wa Chipatala .

Komabe, ngati muli ndi vuto, musaope kukambirana nalo. Funsani njira zomwe mungapezere thandizo.

Kodi chimachitika ndi chiyani mukapereka madandaulo?

Mukakumana ndi 'Ombudsman' ndikumuuza vuto lanu, izi ndi zomwe zimachitika nthawi zambiri:

1. Kukumvetserani mosamala: Choyamba, apolisi adzakumvetserani mokwanira, popanda kusokoneza. Adzayesa kumvetsetsa momwe mukuonera nkhaniyi.

2. Kupeza chilolezo chofufuza: Kenako, tidzapempha chilolezo chanu kuti tifufuze zambiri za nkhaniyi.

3. Kusonkhanitsa chidziwitso: Kenako, adzalankhula ndi madokotala, anamwino, kapena antchito ena omwe akukhudzidwa ndi madandaulo anu ndikupeza chidziwitso kuchokera kwa iwo. Ngati pakufunika, angayang'anenso zolemba zanu zachipatala.

4. Kukudziwitsani:Mfundo zonse zikasonkhanitsidwa motere, mkulu wa apolisi adzakuyimbirani foni kuti akufotokozereni zomwe adapeza komanso zomwe mungasankhe. Angathenso kusonkhanitsa onse awiri ndikuthandizira kuthetsa vutoli kudzera mu zokambirana.

5. Kusunga zolemba zamtsogolo: Chofunika kwambiri ndichakuti madandaulo onsewa aperekedwe kwa oyang'anira chipatala popanda kutchula dzina lanu kapena mudzi wanu . Mwachitsanzo, amapanga malipoti achidule monga "madandaulo 5 omwe alandiridwa okhudza mavuto olumikizirana mwezi uno."

Chimachitika ndi chiyani? Atsogoleri a chipatala amamvetsetsa komwe ayenera kukonza. Izi zikutanthauza kuti mukalankhula za vuto lanu, simudzapeza yankho lokha, komanso zithandiza kupewa wodwala wina kukhala ndi vuto lomweli mtsogolo.

Kodi tiyenera kuwapatsa chidziwitso cha mtundu wanji?

Mukafuna kupereka madandaulo, ndi bwino kukhala okonzeka kupereka zambiri momwe mungathere. N'zosavuta ngati mukukumbukira zinthu izi:

• Tsiku ndi nthawi ya chochitikacho: Kumbukirani bwino ngati n'kotheka.
• Mayina a anthu ofunikira: Ngati mukudziwa dzina la dokotala kapena namwino amene analankhula nanu, ndi bwino kutchula dzinalo.
• Fotokozani momveka bwino zomwe zinachitika: Fotokozani momveka bwino zomwe zinachitika, mawu ndi mawu. Ndi bwino kunena momveka bwino, monga "Nditakuuzani za ululu, anati, 'Ndi momwe zilili kwa aliyense'," m'malo monena kuti "Anandiitana."
• Kodi mukulankhula m'malo mwa wina?: Ngati mukulankhula m'malo mwa wina, monga amayi anu kapena abambo anu, muyenera kupereka zambiri monga dzina la wodwalayo ndi tsiku lobadwa. Komanso, mkuluyo ayenera kupeza chilolezo kuchokera kwa wodwalayo kuti akambirane nanu za dokotala wa wodwalayo.
• Yankho lomwe mukuyembekezera: Ngati muli ndi lingaliro la zomwe mukufuna, monga "Ndikufuna kuti andipepese" kapena "Ndikufuna kufotokozera za lipoti langa," nenaninso zimenezo.

Komanso, ngati panali zabwino zilizonse zomwe zinachitika panthawi yomwe munakumana ndi vuto lanu, musaiwale kuzitchula. Kaya ndi namwino amene anakuthandizani kwambiri ndipo anakulankhulani mokoma mtima, kapena dokotala amene anafotokoza zonse bwino, zimathandiza oyang'anira chipatala kuyamikira antchito awo abwino ndikuwonjezera zabwinozo.