Akukho namnye kuthi othanda ukugula. Kodwa xa sigula kwaye sibuhlungu, uncedo esinalo kuphela sisibhedlele kunye nogqirha. Kodwa ngamanye amaxesha, xa sisiya esibhedlele, sinokuziva singonwabanga kwaye sibuhlungu kancinci ngenkonzo esiyifumanayo kunye nendlela esiphathwa ngayo. Mhlawumbi ugqirha akachazanga yonke into kakuhle, okanye ilizwi elivela kubasebenzi linokusenzakalisa iimvakalelo. Ngamaxesha anje, usenokuba ukhe wacinga, "Owu Thixo wam, ndiza kuxela bani oku?" Ngamaxesha anjalo, siza kuthetha ngomntu okhethekileyo oza kuthatha icala lakho aze amamele iingxaki zakho.
Ngubani kanye kanye 'uMlamli'?
Igama elithi 'Ombudsman' (elibizwa ngokuba yi-OM-buds-man) lisenokuvakala lingaqhelekanga kuwe. Ligama lesiSwidi, elithetha "ummeli." Kwiminyaka yoo-1800, iSweden yayinomntu okhethekileyo owamiselwa ukuba ajonge izikhalazo ezichasene norhulumente. Yiloo nto babeyibiza ngokuba yi-'Ombudsman'.
Ekuhambeni kwexesha, le ngcamango iye yasasazeka kakhulu. Namhlanje, ayizizo kuphela iziko likarhulumente, kodwa neenkampani ezinkulu, iiyunivesithi, kwaye ingakumbi izibhedlele ezinamagosa anjalo. Ngamafutshane, 'uMlamli' esibhedlele ngumntu osebenza njengebhulorho phakathi kwakho, isigulana, kunye nolawulo lwesibhedlele. Ukuba unengxaki, isikhalazo, okanye ukungoneliseki yinkonzo yesibhedlele, lo ngumntu ophulaphulayo, ayiphande, aze azame ukubonelela ngesisombululo.
Kwezinye izibhedlele eSri Lanka, esi sikhundla sinokubizwa ngamanye amagama. Umzekelo:
- Igosa loBudlelwane beSigulana
- Ummeli Wezigulane
- Igosa leNkonzo yabaThengi
Nokuba babizwa ngantoni na, umsebenzi wabo oyintloko kukumamela iingxaki zakho esibhedlele nokukuthethelela.
Loluphi uhlobo lwemiba ekunokuqhagamshelwana ngayo nalo mlindi?
"Ngoko ke ungakhalaza ngayo yonke into encinci?" usenokuba ucinga. Enyanisweni, unelungelo lokuthetha ngayo nayiphi na into echaphazela unyango lwakho okanye amava akho esibhedlele. Itheyibhile engasezantsi iya kukunika umbono olungileyo ngale nto.
| Indawo apho ingxaki inokuvela khona | Umzekelo olula |
|---|---|
| Iingxaki zonxibelelwano | Ukuziva ngathi ugqirha akakuchazanga kakuhle isigulo sakho. Ukuziva ngathi umongikazi bekukrwada kuwe. Ukungakuchazi ngokucacileyo indlela yokusebenzisa amayeza. |
| Umgangatho woNyango | Ukungafumani amayeza akho ngexesha. Ukuziva ngathi awunyanyekelwa ngamayeza akho entlungu. Ukungafumani zimpendulo kwimibuzo yakho malunga nonyango. |
| Ubunzima bokufikelela kulwazi | Ukungakwazi ukuchaza okukwiingxelo zakho. Ukungaqondi kakuhle ukuba wenze ntoni xa uphuma esibhedlele uze ugoduke. |
| Iingxaki zoKhuseleko | Umgangatho ewadini uyatyibilika. Usenokuba uzibuza ukuba ngaba ufumene amayeza angalunganga. |
| Ukulibaziseka kwiNkathalelo | Ukulinda iiyure ezininzi ukuze ubone ugqirha. Ukuthatha ixesha elingeyomfuneko ukuze ufumane idinga lokuya kuhlolwa. |
| Nayiphi na enye into | Ukuba uvakalelwa kukuba uphathwe ngendlela eyahlukileyo ngenxa yohlanga lwakho, inkolo, isini, njl. Ukuba unengxaki ngococeko lwesibhedlele. |
Eyona nto ibalulekileyo kukuba akufuneki uthwale umthwalo okanye amathandabuzo engqondweni yakho xa ufuna unyango. Kwakhona kukwangumthombo wamandla ukwazi ukuba kukho inkqubo yokumamela ilizwi lakho.
Kutheni sithetha nomntu onje ngaphandle kokubuza ugqirha okanye umongikazi ngqo?
Lo ngumbuzo olungileyo kakhulu. Uninzi lwexesha, imibuzo emincinci esinayo ingasonjululwa ngokubuza ugqirha okanye umongikazi ofanelekileyo. Khawuthelekelele, unamathandabuzo amancinci engqondweni yakho malunga nendlela yokusela iyeza olinikiweyo. Ungabuza umongikazi kwakhona ngoko nangoko uze ulicacise. Leyo yeyona ndlela ilungileyo nekhawulezayo.
Nangona kunjalo, kukho iimeko apho kunzima ukusombulula ingxaki ngokuthetha ngqo.
1. Xa ungafumani mpendulo yanelisayo: Ukuba ubuza umbuzo kwaye awonelisekanga yimpendulo oyifumanayo, okanye ukuba uvakalelwa kukuba akukho mntu umamela umbuzo wakho ngokufanelekileyo, inyathelo elilandelayo kukuthetha 'ne-Ombudsman'.
2. Xa uziva ungakhululekanga ukuthetha ngqo: Khawuthelekelele, uvakalelwa kukuba ilungu labasebenzi likuphatha ngendlela eyahlukileyo ngabom. Ngexesha elinjalo, ungaziva ukoyika okanye ungakhululekanga ukuthetha ngqo naloo mntu ngaloo nto. Kwimeko enjalo, 'uMlamli' unokungenelela njengeqela elingathathi cala.
Singamfumana njani 'uMlamli' esibhedlele?
Le ndlela ingasetyenziswa ngotshintsho oluncinci kwinkqubo yezempilo yaseSri Lanka, ingakumbi kwizibhedlele zabucala nezikarhulumente.
- Izibhedlele Zabucala: Uninzi lwezibhedlele ezinkulu zabucala zinecandelo elizinikeleyo loku. Ungabuza kwidesika yokwamkela iindwendwe esibhedlele ukuba likhona phi icandelo elithi "Igosa loBudlelwane neZigulane" okanye "iSebe loKhathalelo lwaBathengi". Inombolo yefowuni okanye iinkcukacha zoqhagamshelwano zale gosa zinokudweliswa kwiincwadana ozinikiweyo xa ungena esibhedlele.
- Izibhedlele Zikarhulumente: Izibhedlele zikarhulumente zisenokungabi na-'Ombudsman' otyunjiweyo rhoqo. Kodwa ngokuqinisekileyo kukho indlela yokufaka izikhalazo. Ungalandela la manyathelo:
1. Okokuqala, thetha noMongikazi oyiNtloko yewadi okuyo. Iingxaki ezininzi zingasonjululwa kuloo nqanaba.
2. Ukuba akukho sisombululo sifumanekayo apho, ungaya kwiOfisi yoLawulo yesibhedlele uchaze imeko.
3. Ukuba ingxaki inzima ngakumbi, isikhalazo esibhaliweyo singangeniswa kuMlawuli weSibhedlele .
Nangona kunjalo, ukuba unengxaki, ungoyiki ukuthetha ngayo. Buza ukuba zeziphi iindlela onokufumana ngazo uncedo.
Kwenzeka ntoni xa ufaka isikhalazo?
Emva kokuba udibene 'ne-Ombudsman' uze umxelele ingxaki yakho, nantsi into edla ngokwenzeka:
1. Mamela kakuhle: Okokuqala, igosa liza kukuphulaphula ngokupheleleyo, ngaphandle kokuphazamiseka. Liza kuzama ukuqonda indlela ocinga ngayo ngale meko.
2. Ukufumana imvume yokuphanda: Okulandelayo, siza kufumana imvume yakho yokuphanda ngakumbi ngesi siganeko.
3. Ukuqokelela ulwazi: Emva koko, baza kuthetha noogqirha, abahlengikazi, okanye abanye abasebenzi ababandakanyekayo kwisikhalazo sakho baze bafumane ulwazi kubo. Ukuba kuyimfuneko, banokujonga neerekhodi zakho zonyango.
4. Ukukwazisa:Nje ukuba lonke ulwazi luqokelelwe ngolu hlobo, igosa liza kukubiza kwakhona ukuze likuchazele oko likufumeneyo kunye nezinto onokukhetha kuzo. Banokukwazi nokuhlanganisa omabini amaqela kwaye bancede ekusombululeni ingxaki ngengxoxo.
5. Ukugcina iirekhodi zexesha elizayo: Eyona nto ibalulekileyo kukuba zonke ezi zikhalazo zibikwe kulawulo lwesibhedlele ngaphandle kokukhankanya igama lakho okanye ilali yakho . Umzekelo, benza iingxelo ezishwankathelweyo ezifana "nezikhalazo ezi-5 ezifunyenweyo malunga neengxaki zonxibelelwano kule nyanga."
Kwenzeka ntoni? Iinkokheli zesibhedlele ziyayiqonda indawo ekufuneka ziphucule kuyo. Oko kuthetha ukuba ngokuthetha ngengxaki yakho, awuyi kufumana isisombululo kuphela, kodwa kuya kunceda nokuthintela esinye isigulana ukuba singabi nengxaki efanayo kwixesha elizayo.
Luhlobo luni lolwazi esifanele sibanike lona?
Xa uza kwenza isikhalazo, licebo elihle ukuba ulungele ukunika iinkcukacha ezininzi kangangoko unako. Kulula ukuba ukhumbula ezi zinto:
- Umhla nexesha lesiganeko: Khumbula ngqo ukuba kunokwenzeka.
- Amagama abantu abafanelekileyo: Ukuba uyalazi igama likagqirha okanye umongikazi othethe nawe, kufanelekile ukukhankanya.
- Cacisa ngokwenzekileyo: Cacisa ngokwenzekileyo, igama negama. Kungcono ukuba neenkcukacha, njengokuthi "Xa ndikuxelela ngentlungu, bathi, 'Yindlela eyiyo kuye wonke umntu'," kunokuba uthi "Undibize ngayo."
- Ngaba uthetha egameni lomnye umntu?: Ukuba uthetha egameni lomnye umntu, njengomama okanye utata wakho, kuya kufuneka unikezele ngeenkcukacha ezifana negama lesigulana kunye nomhla wokuzalwa. Kwakhona, igosa liya kufuna imvume kwisigulana ukuze lixoxe nawe ngolwazi lwezonyango lwesigulana.
- Isisombululo osilindeleyo: Ukuba unombono wento oyifunayo, njengokuthi "Ndifuna baxolise kum" okanye "Ndifuna ingcaciso malunga nengxelo yam," yitsho njalo.
Kwakhona, ukuba kukho izinto ezintle ezenzekileyo ngexesha lamava akho, ungalibali ukuzikhankanya. Nokuba ngumongikazi okuncede kakhulu waza wathetha nawe ngobubele, okanye ugqirha ochaze yonke into kakuhle, kunceda abaphathi besibhedlele ukuba babaxabise abasebenzi babo abalungileyo baze bongeze ezo zinto zilungileyo.
Umyalezo Wokuya Ekhaya
- Unelungelo lokubuza nokuvakalisa ukunganeliseki ngenkonzo oyifumanayo xa ufumana unyango esibhedlele. Oko akuphosakelanga.
- Kukho 'i-Ombudsman' okanye igosa lobudlelwane nezigulane eliza kumamela iingxaki zakho kwaye libe ngumlamli phakathi kwakho nolawulo lwesibhedlele.
- Awuyi kufumana okusesikweni, ucalucalulo, okanye ukulibaziseka kunyango ngenxa yesikhalazo sakho. Ungakhathazeki ngaloo nto.
- Ukuthetha ngengxaki yakho akuyi kukunceda nje kuphela ekufumaneni isisombululo, kodwa kuya kunceda kakhulu ekuphuculeni iinkonzo zesibhedlele ngokubanzi.
- Ngexesha elizayo xa udibana nokungakhululeki esibhedlele, khumbula ukuba kukho indawo apho ungacela khona uncedo, endaweni yokubandezeleka wedwa.
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