Akekho kithi othanda ukugula. Kodwa uma sigula futhi sidabukile, usizo esinalo kuphela isibhedlela nodokotela. Kodwa ngezinye izikhathi, uma siya esibhedlela, singase sizizwe singajabule futhi sidabukile ngenkonzo esiyitholayo nendlela esiphathwa ngayo. Mhlawumbe udokotela akachazanga konke kahle, noma izwi elivela kubasebenzi lingasilimaza imizwa. Ngezikhathi ezinjengalezi, kungenzeka ukuthi uke wacabanga, "O Nkulunkulu wami, ngizotshela bani lokhu?" Ngezikhathi ezinjalo, sizokhuluma ngomuntu okhethekile ozothatha uhlangothi lwakho futhi alalele izinkinga zakho.
Ngubani ngempela 'uMmeli Wezikhalazo'?
Igama elithi 'Ombudsman' (elibizwa ngokuthi OM-buds-man) lingase lizwakale lingavamile kuwe. Empeleni liyigama lesiSwidi, elisho "ummeleli." Emuva ngawo-1800, iSweden yayinomuntu okhethekile owayeqokwe ukuba abheke izikhalazo ngohulumeni. Yilokho ababekubiza ngokuthi 'Ombudsman'.
Ngokuhamba kwesikhathi, lo mqondo ususabalele kakhulu. Namuhla, akuzona izikhungo zikahulumeni kuphela, kodwa nezinkampani ezinkulu, amanyuvesi, ikakhulukazi izibhedlela ezinezikhulu ezinjalo. Kalula nje, 'uMmeli Wezikhalazo' esibhedlela ngumuntu osebenza njengebhuloho phakathi kwakho, isiguli, kanye nabaphathi besibhedlela. Uma unenkinga, isikhalazo, noma ukunganeliseki ngenkonzo yesibhedlela, lo ngumuntu oyilalelayo, ayiphenye, futhi azame ukunikeza ikhambi.
Kwezinye izibhedlela eSri Lanka, lesi sikhundla singabizwa ngamanye amagama. Isibonelo:
- Isikhulu Sobudlelwano Neziguli
- Ummeli Weziguli
- Isikhulu Sokunakekelwa Kwamakhasimende
Kungakhathaliseki ukuthi babizwa ngani, umsebenzi wabo oyinhloko ukulalela izinkinga zakho esibhedlela nokukumela.
Hlobo luni lwezinkinga okungaxhunyanwa ngazo nalesi sikhulu?
"Ngakho-ke ungakhononda ngayo yonke into encane?" ungase ucabange. Eqinisweni, unelungelo lokukhuluma nganoma yini ethinta ukwelashwa kwakho noma okuhlangenwe nakho kwakho esibhedlela. Ithebula elingezansi lizokunikeza umbono omuhle ngalokhu.
| Indawo lapho inkinga ingavela khona | Isibonelo esilula |
|---|---|
| Izinkinga zokuxhumana | Ukuzizwa sengathi udokotela akakuchazanga kahle ukugula kwakho. Ukuzizwa sengathi ungumhlengikazi bekuwukuhlambalaza. Ukungakuchazi ngokucacile ukuthi umuthi uwunikezwa kanjani. |
| Ikhwalithi Yokunakekelwa | Ukungatholi imithi yakho ngesikhathi. Ukuzizwa sengathi awunakekelwa ngemithi yakho yezinhlungu. Ukungatholi izimpendulo zemibuzo yakho mayelana nokwelashwa. |
| Ubunzima bokufinyelela ulwazi | Ukungakwazi ukuchaza okusemibikoni yakho. Ukungaqondi kahle ukuthi yini okufanele uyenze uma usuphumile esibhedlela bese uya ekhaya. |
| Ukukhathazeka Ngokuphepha | Iphansi elisegumbini liyashelela. Ungase uzibuze ukuthi uthole umuthi ongalungile yini. |
| Ukubambezeleka Ekunakekelweni | Ukulinda amahora amaningi ukuze ubone udokotela. Ukuthatha isikhathi esingadingekile ukuthola i-aphoyintimenti yokuhlolwa. |
| Noma yiluphi olunye udaba | Uma unomuzwa wokuthi uphathwe ngendlela ehlukile ngenxa yohlanga lwakho, inkolo, ubulili, njll. Uma unenkinga ngokuhlanzeka kwesibhedlela. |
Into ebaluleke kakhulu ukuthi akudingeki uthwale noma yimuphi umthwalo noma ukungabaza engqondweni yakho lapho ufuna ukunakekelwa kwezempilo. Futhi kuyimfanelo enkulu ukwazi ukuthi kukhona uhlelo lokulalela izwi lakho.
Kungani sikhuluma nomuntu onje ngaphandle kokubuza udokotela noma umhlengikazi ngqo?
Lona umbuzo omuhle kakhulu. Esikhathini esiningi, imibuzo emincane esinayo ingaxazululwa ngokubuza udokotela noma umhlengikazi ofanele. Cabanga nje, unokungabaza okuncane engqondweni yakho mayelana nendlela yokuthatha umuthi onikezwe wona. Ungabuza umhlengikazi futhi ngokushesha bese uwucacisa. Leyo yindlela engcono kakhulu nesheshayo.
Kodwa-ke, kunezimo ezithile lapho kunzima khona ukuxazulula inkinga ngokukhuluma ngqo.
1. Uma ungayitholi impendulo eyanelisayo: Uma ubuza umbuzo futhi unganelisekile ngempendulo oyitholayo, noma uma unomuzwa wokuthi akekho olalele umbuzo wakho kahle, isinyathelo esilandelayo ukukhuluma 'noMmeli Wezikhalazo'.
2. Uma uzizwa ungakhululekile ukukhuluma ngqo: Cabanga nje, uzizwa sengathi ilungu labasebenzi likuphatha ngendlela ehlukile ngamabomu. Ngaleso sikhathi, ungase uzizwe wesaba noma ungakhululekile ukukhuluma ngqo nalowo muntu ngakho. Esimweni esinjalo, 'uMvikeli' angangenelela njengeqembu elingathathi hlangothi.
Singamthola kanjani 'uMmeli Wezikhalazo' esibhedlela?
Le ndlela ingasetshenziswa ngezinguquko ezincane ohlelweni lwezempilo lwaseSri Lanka, ikakhulukazi ezibhedlela ezizimele nezikahulumeni.
- Izibhedlela Ezizimele: Izibhedlela eziningi ezinkulu ezizimele zinomnyango ozinikele kulokhu. Ungabuza edeskini lokwamukela izivakashi esibhedlela ukuthi likuphi ihhovisi elithi "Isikhulu Esibhekele Ubudlelwano Neziguli" noma "Ukunakekelwa Kwamakhasimende". Inombolo yocingo noma imininingwane yokuxhumana yalesi sikhulu ingafakwa ohlwini lwamapheshana owanikezwa wona lapho ungena esibhedlela.
- Izibhedlela Zikahulumeni: Izibhedlela zikahulumeni kungenzeka zingabi no-'Ombudsman' oqokiwe ngaso sonke isikhathi. Kodwa ngokuqinisekile kukhona indlela yokufaka izikhalazo. Ungalandela lezi zinyathelo:
1. Okokuqala, khuluma noMeluleki/Umhlengikazi Oyinhloko wewadi okuyo. Izinkinga eziningi zingaxazululwa kulelo zinga.
2. Uma kungekho sixazululo esitholakalayo lapho, ungaya eHhovisi Lokuphatha lesibhedlela uchaze isimo.
3. Uma inkinga inkulu kakhulu, isikhalazo esibhaliwe singathunyelwa kuMqondisi Wesibhedlela .
Kodwa-ke, uma unenkinga, ungesabi ukukhuluma ngayo. Buza ukuthi yiziphi izindlela ongathola ngazo usizo.
Kwenzekani uma ufaka isikhalazo?
Ngemva kokuhlangana 'noMmeli Wezikhalazo' bese umtshela inkinga yakho, nakhu okuvame ukwenzeka:
1. Lalela wena ngokucophelela: Okokuqala, iphoyisa lizokulalela ngokugcwele, ngaphandle kokuphazamiseka. Lizozama ukuqonda umbono wakho ngesimo.
2. Ukuthola imvume yokuphenya: Okulandelayo, sizothola imvume yakho yokuphenya ngalesi sigameko kabanzi.
3. Ukuqoqa ulwazi: Okulandelayo, bazokhuluma nodokotela, abahlengikazi, noma abanye abasebenzi abathintekayo esikhalweni sakho futhi bathole ulwazi kubo. Uma kudingeka, bangahlola ngisho namarekhodi akho ezokwelapha.
4. Ukukwazisa:Uma lonke ulwazi seluqoqwe ngale ndlela, isikhulu sizokushayela ucingo ukuze sichaze ukuthi sithole ini nokuthi yiziphi izinketho zakho. Bangase bakwazi ngisho nokuhlanganisa izinhlangothi zombili futhi basize ekuxazululeni inkinga ngengxoxo.
5. Ukugcina amarekhodi esikhathi esizayo: Into ebaluleke kakhulu ukuthi zonke lezi zikhalazo zibikwe kubaphathi besibhedlela ngaphandle kokusho igama lakho noma idolobhana lakho . Isibonelo, bakha imibiko efingqiwe efana nokuthi "izikhalazo ezi-5 ezitholiwe mayelana nezinkinga zokuxhumana kule nyanga."
Kwenzekani? Ubuholi besibhedlela buyaqonda ukuthi badinga ukuthuthukisa kuphi. Lokho kusho ukuthi ngokukhuluma ngenkinga yakho, ngeke nje uthole ikhambi, kodwa kuzosiza nasekuvimbeleni esinye isiguli ukuba sibe nenkinga efanayo esikhathini esizayo.
Hlobo luni lolwazi okufanele sibanike lona?
Uma uzofaka isikhalazo, kuwumqondo omuhle ukulungela ukunikeza imininingwane eminingi ngangokunokwenzeka. Kulula uma ukhumbula lezi zinto:
- Usuku nesikhathi sesigameko: Khumbula kahle uma kungenzeka.
- Amagama abantu abafanele: Uma ulazi igama likadokotela noma umhlengikazi okhulume nawe, kufanelekile ukusho.
- Cacisa ngokwenzekile: Cacisa ngokwenzekile, izwi nezwi. Kusebenza kangcono ukucacisa, njengokuthi "Lapho ngikutshela ngobuhlungu, bathi, 'Kunjalo kuwo wonke umuntu'," kunokuba uthi "Ungibize ngakho."
- Ingabe ukhulumela omunye umuntu?: Uma ukhulumela omunye umuntu, njengomama wakho noma ubaba wakho, kuzodingeka unikeze imininingwane efana negama lesiguli kanye nosuku lokuzalwa. Futhi, isikhulu kuzodingeka sithole imvume esigulini ukuze sixoxe nawe ngolwazi lwezokwelapha lwesiguli.
- Isixazululo osilindele: Uma unombono walokho okufunayo, njengokuthi "Ngifuna baxolise kimi" noma "Ngifuna incazelo ngombiko wami," kusho lokho futhi.
Futhi, uma kukhona izinto ezinhle ezenzekile ngesikhathi sakho, ungakhohlwa ukuzisho. Kungakhathaliseki ukuthi umhlengikazi okusize kakhulu futhi wakhuluma nawe ngomusa, noma udokotela ochaze konke kahle, kusiza abaphathi besibhedlela ukuthi bazise abasebenzi babo abahle futhi bandise lezo zinto ezinhle.
Umlayezo Wokuya Nawe Ekhaya
- Unelungelo eliphelele lokubuza nokuveza ukunganeliseki ngensizakalo oyitholayo lapho uthola ukwelashwa esibhedlela. Akukubi lokho.
- Kukhona 'uMmeli' noma isikhulu sobudlelwano neziguli esizolalela izikhalo zakho futhi sibe ngumlamuleli phakathi kwakho nabaphathi besibhedlela.
- Ngeke ubhekane nanoma yikuphi ukungabi nabulungisa, ukubandlululwa, noma ukubambezeleka kokwelashwa ngenxa yesikhalazo sakho. Ungakhathazeki ngalokho.
- Ukukhuluma ngenkinga yakho ngeke nje kukusize ekutholeni ikhambi, kodwa kuzosiza kakhulu ekuthuthukiseni izinsizakalo zesibhedlela sonke.
- Ngesikhathi esizayo lapho uhlangabezana nanoma yikuphi ukungakhululeki esibhedlela, khumbula ukuthi kukhona indawo lapho ungacela khona usizo, kunokuba uhlupheke wedwa.
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