Kāore koe i te harikoa ki te ratonga e whakawhiwhia ana ki a koe i te hōhipera? Me kimi tātou ko wai tēnei "Kaiwhakahaere Mana"!

Whakaarohia kei roto koe, kei roto rānei i te hōhipera tētahi atu tangata e mōhio ana koe... Me aha koe mēnā he raruraru tāu, kāore rānei koe i te harikoa ki te manaaki e whakawhiwhia ana ki a koe, ki te āhua rānei e manaaki ana ngā kaimahi i a koe? I ētahi wā, kāore koe e mōhio ko wai hei kōrero atu, he aha rānei te mea hei mahi, tika? I ngā wā pēnei, ko te "Kaiwhakahaere Take" he tangata hei āwhina i a koe, hei whakarongo hoki ki tō reo. I tēnei rā, me kōrero tātou mō tēnei tangata tino nui.

Ko wai te "Kaiwhakahaere Mana"? He aha te tikanga o tēnei kupu?

Tuatahi, ko te kupu "Ombudsman" i ahu mai i te reo Huitene. Ko tōna tikanga he 'māngai', he 'tangata e tū ana i mua i ētahi atu'. Whakaarohia, i ngā tau 1800 pea, i Huitene, i whakatūria he tangata motuhake hei tirotiro me te wawao i ngā amuamu a te iwi mō ngā āpiha kāwanatanga rangatira. Koia te take i whakamahia tuatahitia ai te ingoa "Ombudsman" mōna.

Inaianei, kua whānui haere te tikanga o te kupu "Ombudsman" me tōna tūranga. Ehara i te mea ko ngā āpiha kāwanatanga anake te kaupapa, engari he maha ngā umanga pēnei i ngā hōhipera, ngā pakihi nui, ngā peeke, me ngā whare wānanga e whakamahi ana i te "Ombudsman" hei tirotiro me te wawao i ngā amuamu, ngā raruraru, me ngā hē a ā rātou kiritaki, a ā rātou kaimahi rānei. Ahakoa kei hea rātou, ko tā ēnei tāngata he tirotiro takitahi i ngā amuamu me te ngana ki te whakatau i te raruraru.

I ētahi wāhi, ka karangatia ēnei tāngata ko "Ombuds" me "Ombudsperson". Ahakoa te ingoa, he rite tonu ngā ratonga e tukuna ana e rātou.

Nā, he aha rawa te mahi a te "Kaiwhakahaere Manatū" o te hōhipera?

Ki te kī ngāwari, ko te "Kaiwhakahaere Manatū" o tēnei hōhipera he tangata e āwhina ana i a koe ki te whakatau i ngā take, ngā raruraru, me ngā amuamu e puta ake ana ina whiwhi koe i te maimoatanga i te hōhipera, ina whiwhi rānei koe i tētahi ratonga mai i te hōhipera. He tino tika te kī he tangata ia e whakarongo ana ki tō reo, e tū ana hoki mōu . He rite ia ki te kaiwhakawhitiwhiti i waenganui i a koe me te whakahaere o te hōhipera, te tari rānei e tika ana.

Whakaarohia, kei te whakaaro koe kāore koe i te tino mōhiotia, kei te raru rānei koe i te kounga o te maimoatanga i riro i a koe. Tērā pea i kōrero mai tētahi tākuta, he nēhi, he kaimahi rānei ki a koe i tētahi ara kāore i pai ki a koe. Kei te whakaaro koe kāore koe i te whakaarohia. I roto i tēnei āhuatanga, ka taea e tēnei "Kaiwhakahaere Manaaki Tangata" te āwhina i a koe. Ka whakarongo ia ki tō taha kōrero, ā, ki te tika, ka pātai atu ki ētahi atu tāngata i te hōhipera mō ētahi atu taipitopito, ā, ka āwhina i a koe ki te kimi i tētahi otinga mō te raruraru.

He aha ngā momo mea ka taea e tātou te tiki āwhina mai i tētahi "Kaiwhakahaere Mana Whakahaere"?

Tirohia mēnā kua pā ēnei mea ki a koe, mēnā rānei kei te whakaaro koe ka pā mai pea ēnei mea:

• Ngā raruraru i roto i te whakawhitiwhiti kōrero:He mea tino noa tēnei. Hei tauira, mēnā ko te āhua o te kōrerotanga ki a koe, ko tētahi mea rānei kāore i kōrerotia, i pā ki tō manaakitanga, ki tō wheako whānui rānei. Tērā pea kāore i whakamāramahia i roto i te reo e mārama ana koe.
• Te uaua ki te whiwhi mōhiohio: Ki te kore koe e whiwhi i ngā mōhiohio e tika ana mō tō āhua hauora, tō maimoatanga, me tō rongoā.
• Te kounga o te maimoatanga: Mena he ruarua, he ngoikoretanga rānei ōu mō te ratonga i whakawhiwhia ki a koe. Mena kei te whakaaro koe, "Me i pai ake te mahi i tēnei, tika?"
• Te āhua o te haumaru: Te āhua o tō haumaru i a koe e whiwhi ana i te maimoatanga. Tērā pea kei te whakaaro koe kāore te taiao i te ma.
• Ngā wā urupare me ngā whakaroa: Mena he whakaroa koretake i te whiwhinga ratonga, i te whiwhinga urupare rānei. Mena i tatari koe i te rārangi mō te wā roa ki te tiki rongoā, mena rānei i tatari koe mō te wā roa ki te kite i te tākuta.
• Te Whakamahinga Rongoā, te Whakahaere Mamae rānei: Mena he pātai āu mō tēnei. Mena kei te whakaaro koe kāore koe e whiwhi ana i te whakaoranga tika mai i tō mamae.
• Te uaua ki te tiki wā whakarite, ki ētahi atu ratonga rānei.
• He amuamu tāu, he hē rānei, he mea rānei e hiahia ana koe ki te whakamārama mō tētahi mea e pā ana ki tō manaakitanga.

He mahi pukumahi, he mahi uaua hoki te mahi hauora. Ahakoa e whakapau kaha ana te katoa, i ētahi wā ka taka ngā mea ki raro i tāu e tumanako ai mai i ngā tākuta, i ngā kaimahi rānei, ā, ka taea te hē. Ko te mea nui kia mōhio koe kei reira ngā huarahi hei tautoko i a koe me te kōrero mōu ake i ngā wā penei. Kāore e hiahiatia kia whakaitihia tō reo.

He aha tātou me kimi ai i tētahi "Kaiwhakahaere Take" kaua e kōrero tika ki te tākuta?

He pātai pai tēnei. I ētahi wā, ka taea e koe te whakatau i te raruraru mā te kōrero tika ki ngā tākuta, ki ngā kaimahi rānei e pāngia ana e te raruraru. Koinei te mea pai hei mahi. Hei tauira, whakaarohia kua tukuna koe i te hōhipera, engari kāore koe i te tino mōhio me pēhea te tiaki i tētahi patunga, te tango rānei i tō rongoā ina hoki koe ki te kāinga. Kātahi ka taea e koe te waea atu ki te tari o te tākuta, ki tētahi nēhi rānei i te wāhanga, ka tono whakamārama. Tērā pea ka whakatau i te raruraru.

Heoi, ki te mea kei te whakaaro koe kāore koe e whiwhi ana i ngā whakautu e hiahiatia ana e koe, ki te mea rānei kei te whakaaro koe kāore te āhuatanga e rerekē ana ahakoa kua kōrero koe, ko te mahi e whai ake nei ko te whakapā atu ki te "Kaiwhakahaere Take."

I ētahi wā, tera pea ka uaua ki a koe te kōrero tika ki te tangata e pā ana ki te take, kāore rānei koe e whakaae ki tēnā. Hei tauira, ki te mea kei te whakaaro koe kei te rerekē te mahi a tetahi ki a koe, kei te kore whakaute rānei i a koe nā tō iwi, whakapono, ira tangata, tau, me ētahi atu mea, me tere pea te wehe atu i te take, kaua e tautohetohe ki taua tangata. I roto i ēnei āhuatanga, ka taea e koe te kōrero ki te Kaitiaki Manatū ki te matapaki i te take me te whakatau i te mea hei mahi i muri mai. Māna koe e āwhina ki te pupuri i ngā kōrero huna.

Me pēhea te kimi i tētahi "Kaiwhakahaere Manatū" i te hōhipera?

Ina haere koe ki te hōhipera, tera pea ka whiwhi koe i tētahi pukapuka iti me ngā kōrero mō te "Kaiwhakahaere Manaaki Tangata" o te hōhipera. Tērā pea ka whakarārangihia rātou ki te papa pānui o te hōhipera. Engari kāore pea rātou e karangatia i ngā wā katoa he "Kaiwhakahaere Manaaki Tangata". Tērā pea ka karangatia rātou he "āpiha wheako tūroro", "māngai tūroro" he "kaitautoko tūroro" rānei. Heoi anō, me whai nama waea rātou hei waea atu ki a rātou, he wāhitau hei tuhituhi atu ki a rātou, he wāhitau īmēra rānei. Tērā pea he tari anō hoki hei toro atu ki a rātou.

Ki te kore koe e whiwhi i tētahi pepa āwhina pēnei, ki te kore rānei koe e mōhio me pēhea te kimi i tēnei āpiha, kaua e manukanuka. Waea atu ki te nama waea matua o te hōhipera ka pātai atu, pātai atu rānei ki te kaiwhiwhi manuhiri. Mā rātou koe e ārahi ki te tari o te "Kaiwhakahaere Manatū" me tētahi atu āpiha rite rānei.

Me pēhea te āwhina a te "Kaiwhakahaere Mana Whakahaere" i a koe ki te whakaoti rapanga?

He mahi ā-rōpū kore whakaaro, kore whakaaro hoki te mahi a te "ombudsman" hōhipera. Ko te tikanga, kāore ia e whakaaro kino ki te hōhipera, ki a koe rānei. Ko tana whāinga he kimi i tētahi otinga tika mō te raruraru. Kei reira ia hei whakahaere i ō take tiaki hauora. I te nuinga o te wā, ka taea e koe te tumanako ka puta he whakautu, he whakataunga rānei mō tō raruraru i roto i te wiki, i ngā wiki e rua rānei. Koinei tana mahi i te nuinga o te wā:

• Tuatahi, ka kōrero ia ki a koe, ka whakarongo pai ki ō āwangawanga me te raruraru. Ka whakapau kaha ia ki te mārama ki te āhuatanga mai i tō tirohanga. He wā pai tēnei ki te kōrero ki a koe i ngā mea katoa kei roto i tō hinengaro.
• Kātahi ka tono ia kia whakaaetia koe ki te tirotiro i te kaupapa. Kāore e taea e ia te tirotiro i ō pūkete hauora, te tono rānei i ētahi atu mō ētahi atu taipitopito me te kore ō whakaaetanga.
• Whakapā atu ki ētahi atu tāngata e whai wāhi ana ki tō manaakitanga (pērā i ngā tākuta, ngā nēhi, me ētahi atu kaimahi) kia mōhio ai koe ki ētahi atu kōrero.
• Mena e tika ana, ko ō pūkete hauora me ētahi atu tuhingaKa tirohia, ka kite.
• Kātahi ka whakamārama ia i ana kitenga ki a koe, ka kōrero hoki ki a koe mō ngā otinga pea. I ētahi wā, ka āwhina ia i a koe ki te whakatau i te take, māna anō pea e whakarite he kōrero (takawaenga) i waenganui i a koe me te rōpū e whai pānga ana.
• Hei whakamutunga, ka tuhia katoatia ngā wheako, te amuamu, te mahi i mahia, me te whakataunga. Mā tēnei ka taea e te whakahaere hōhipera te whakarite kia kore e puta anō ngā take rite i te heke mai, me te tautuhi i ngā wāhi hei whakapai ake i ngā ratonga.

Ko te mea nui, ka whai te "Kaiwhakahaere Mana" i tēnei tukanga mō te hunga katoa e haere mai ana ki a ia me tētahi raruraru. Ka manaaki ia i a koe me te whakaute me te noho muna.

Ā, ehara i te mea ko te mahi tahi me te tangata anake tā rātou mahi. Kei a rātou anō te kawenga mō te whakarite i ngā pūrongo hei tuku ki te whakahaere hōhipera. Engari kāore aua pūrongo e whakauru i tō ingoa, i tētahi atu mōhiohio rānei hei tautuhi i a koe. Engari, ka whakaratohia e rātou he whakarāpopototanga o ngā momo amuamu a te tangata me ngā āhuatanga o te tiaki kāore rātou i te harikoa.

Mā ēnei mōhiotanga katoa ka āwhina i ngā kaimahi matua o te hōhipera ki te whakapai ake i ngā ratonga mō te katoa. Ko te tikanga o tēnei, mā te kōrero mō tō raruraru, ehara i te mea ko koe anake e tautoko ana i a koe anō, engari kei te āwhina anō hoki koe i ētahi atu me ngā kaiwhiwhi ratonga ā muri ake nei!

He aha ngā momo kōrero me whakarato e tātou ina kōrero ana ki tētahi "Kaiwhakahaere Mana Whakahaere"?

Ka taea e koe te whakarato i ngā taipitopito katoa e pai ana ki a koe . Ki te kore koe e pai ki te kōrero i tētahi mea, kei a koe te tika kia kaua e kōrero. Heoi, ki te nui ake ngā taipitopito ka tukuna e koe, ka māmā ake mā te "Kaiwhakahaere Manatū" te mārama ki te raruraru me te āwhina ki te whakatau.

Kia maumahara, kaua e wehi kei pā mai tētahi mea kino ki a koe (pērā i te whakahāwea, te whakaroa koretake i te tiaki) mō te kōrero mō tō raruraru. Kei a koe te tika ki te kōrero mōna, ki te amuamu hoki.

Ina tūtaki koe ki tētahi "Kaiwhakahaere Mana Whakahaere", he mea āwhina kia rite mai ētahi kōrero pēnei:

• Te(ngā) rā me te(ngā) wā o te aituā (kia tika rawa).
• Ngā ingoa o te hunga whai wāhi (ki te maumahara koe, me ō rātou tūranga).
• He aha rawa te mea i tupu ? Ngāna kia mārama te kōrero, kia rite ki te raupapa i puta ai. He pai ake mēnā ka taea e koe te tuhi me te kawe atu.
• Mena ehara i a koe te tangata i whiwhi i te maimoatanga, ka pā ki a ia te ingoa me te rā whānau o te tangata i whiwhi i te maimoatanga, me tāu i kōrero ai.
• Ki tō whakaaro, he aha te mea ka puta mēnā ka whakatauhia tēnei take ? (hei tauira, mēnā ka whiwhi whakapāha, ka tukuna he whakamārama, ka whakarerekētia he tukanga, ka tumanakohia rānei he utu.)

Ka taea hoki e koe te whakapuaki i ngā mea pai i puta i roto i tō wheako.Kōrero atu ki te "Kaiwhakahaere Hauora." Whakaarohia tētahi tākuta, tētahi kaimahi rānei i tino āwhina i a koe, i mahi rānei i tētahi mea hei whakapai ake i tō wheako. Kaua e mangere ki te kōrero atu ki a rātou. Mā te tohu i ngā mea pai ka āwhina i ngā kaiwhakahaere hōhipera ki te mōhio ki ngā mea e pai ana te haere, ngā mea me whakapai ake, ā, ka āwhina hoki i a rātou ki te mōhio ki te hunga e mahi pai ana .

Kotahi te mea hei maumahara: Ki te kōrero koe ki te "Kaiwhakahaere Manatū" mō tētahi atu tangata, (ina koa i ētahi atu whenua, hei tauira, i raro i te ture o te Hononga o Amerika) me kōrero tika te "Kaiwhakahaere Manatū" ki te tangata i whiwhi maimoatanga. Me whiwhi whakaaetanga tuhituhi hoki koe mai i te tūroro ki te tirotiro i te take me te kōrero ki a koe mō ngā mōhiohio hauora o taua tangata. I Sri Lanka, he mea tino nui hoki te tiaki i te tūmataitinga me te noho muna o te tūroro.

Ko wai te "Kaiwhakahaere Manaaki" mō ngā ratonga tiaki mō te wā roa?

He āhua motuhake anō hoki tēnei, engari he mea tika kia mōhiotia. Ko te 'kaiwhakahaere tiaki mō te wā roa' he tangata e tautoko ana i ngā tika o te hunga e whiwhi tiaki ana i roto i ngā wāhi tiaki kāinga pēnei i ngā whare tiaki kaumātua, ngā whare kaumātua, me ngā whare tiaki āwhina. E tautoko ana hoki rātou i te hunga e whiwhi tiaki ana i te kāinga (hei tauira, mai i ngā kaiawhina hauora kāinga).

I ētahi whenua, pērā i te Hononga o Amerika, e hiahiatia ana e te ture kia whai kaupapa "ombudsman" ia kawanatanga hei whakahaere i ngā amuamu mai i ngā kaiwhiwhi tiaki roa me ō rātou whānau.

Mena he kaiwhiwhi tiaki roa koe, he tangata rānei e mōhio ana koe, ka taea e koe te kōrero ki tō "Ombudsman" ā-rohe, ki tētahi atu whakahaere rite rānei, hei matapaki i ō āwangawanga. Anei ētahi mea ka taea e koe te kōrero ki a rātou:

• Ngā momo tukino katoa: ka taea te mahi ā-waha, te mahi ā-tinana, te mahi ā-hinengaro, te mahi pūtea, te mahi ā-ira rānei.
• Te mangere: Te kore aro ki ngā mahi akuaku whaiaro, te kore kai, te inu, me te rongoā e tika ana.
• Ngā mahi, ngā taiao rānei kāore i te haumaru .
• Te takahi i ngā mana o te tangata, i te mana whaiaro rānei.
• I ētahi whenua, ko ngā take e pā ana ki ngā painga pēnei i te "Medicaid" me te "Medicare" e pā ana ki ngā ratonga e pā ana. (Ahakoa kāore ēnei e kitea tika ana i Sri Lanka, kei roto i tēnei kāwai ngā take e pā ana ki ngā pūnaha haumarutanga pāpori i aua whenua).

Ka tirohia e tō "Kaiwhakahaere Take" te āhuatanga, ā, ka whakamārama i ngā huarahi kei a koe hei whakatau i taua āhuatanga.

Haunga te whakahaere i ngā amuamu takitahi, he maha atu anō ngā mahi a ngā "ombudsman" tiaki wā roa. Hei tauira:

• Ka whakaakona ngā kainoho me ngā kaimahi ki ngā tika o ngā kainoho.
• Ka whakamōhiotia ngā kainoho mō ngā rauemi e hiahiatia ana e rātou.
• Te whakaako i te marea mō ngā kōwhiringa tiaki mō te wā roa e wātea ana, me pēhea te whiriwhiri i te mea e pai ana mō rātou.

I Sri Lanka, mēnā he raruraru kei ngā whare kaumātua, ngā pokapū tiaki rānei, kei reira ētahi umanga kāwanatanga (hei tauira, te Hekeretari Kaumātua ā-Motu, ngā Hekeretari Wehenga) hei amuamu me te tirotiro. Nō reira, mēnā ka puta he hē i taua wāhi, ka taea te whakamōhio atu ki ngā tari e tika ana.

Me pēhea te noho hei "Kaiwhakahaere Kāwanatanga"?

Kāore he ara kotahi e tika ana mō te katoa hei kaiārahi i roto i te hōhipera. He maha ngā momo papamuri e whiriwhiri ana i tēnei mahi. Tērā pea he wheako o ētahi ki te mahi nēhi, ki te mahi hapori, ki te ture, ki te mahi tohutohu rānei. Kāore koe e hiahia ki tētahi tohu motuhake hei mahi i tēnei. Engari ki te taea e koe te mahi i ēnei mea, tera pea he kaiārahi pai koe:

• Mena he pai koe ki te whakaoti rapanga me te kimi i ngā otinga auaha, whai hua hoki .
• Āe, me i taea e tātou te whakarongo me te aroha, me te kore whakahe .
• Te pūkenga ki te kōrero me te whiriwhiri pai ki te tini o ngā tāngata (ngā tūroro, te whānau, ngā tākuta, ngā kaimahi) .
• Ki te mea he manawanui koe, he kore whakaaro pākiki, he pono hoki .

Ko ētahi whakahaere o te ao, hei tauira ko te International Ombuds Association (IOA), e tuku ana i ngā tiwhikete pēnei i te Certified Organizational Ombuds Practitioner (CO-OP®). Heoi, ehara tēnei i te mea e hiahiatia ana i ngā wāhi katoa. Ko te mea nui ko te hiahia ki te āwhina i ētahi atu me ngā pūkenga e tika ana.

Hei whakamutunga, ko ngā mea tino nui me maumahara koe

Nō reira, ka taea e te "Kaiwhakahaere Manatū" te whakapakari i tō reo. Kātahi ka kore koe e noho puku, e noho mokemoke rānei ina pā mai he raruraru, he hē rānei ki te hōhipera. Nā te mea e mārama ana rātou ki ngā uauatanga o te tiaki hauora, kua rite rātou ki te whakautu ki ngā raruraru e pā ana ki a koe, me te āwhina ki te kimi otinga.

Tērā pea i warewarehia koe, kāore rānei i te mārama te maimoatanga, i whakaroa rānei i te whiwhi ratonga. Ahakoa te take, he mea nui ngā take e whakaarahia ana e koe. Waihoki, he hiahia tonu te hunga whakahaere hōhipera pai ki te whakapai ake i tō wheako me ngā ratonga. He mea nui rawa ō urupare.

Kaua e mangere ki te whakapā atu ki tō "Kaiwhakahaere Mana Whakahaere" ki tētahi āpiha rānei e mahi ana i tēnei momo mahi, kia mōhio ai koe ki ngā huarahi kei a koe hei whakatau i tētahi āhuatanga kāore i rite ki te tumanako.Kei a koe te tika katoa ki te whiwhi i te tiaki pai rawa atu, ki te whakapuaki i ō whakaaro, ki te whakapuaki i ō amuamu. Kāore koe i te mokemoke, ā, kaua e wehi ki te tono āwhina!

` Kaiwhakahaere Tūmatanui, Hōhipera, Ratonga Hōhipera, Ngā Tika Tūroro, Ngā Amuamu, Ratonga Hauora, Tohutohu Hauora